NOT SEBI REGISTERED: ATM Algo / ATM Indicator is not registered with SEBI as an Investment Adviser, Research Analyst, or Stock Broker. We operate solely as a technology-based educational platform. Users requiring SEBI-registered investment advisory services are advised to consult a SEBI-registered Investment Adviser independently before using this platform.
The Golden Rule: Refunds are only considered within 7 calendar days of payment AND only if your algorithm was never activated on any broker. Once the algo has run, or 7 days have passed, no refund will be issued under any circumstances.
This Refund Policy governs all subscription payments made on the ATM Algo platform at atmindicator.com. By subscribing, you explicitly agree to these conditions. The subscription fee is charged for access to platform technology — not a guarantee of trading profit — and is not refundable on the basis of trading outcomes.
ATM Algo does not issue refunds on account of trading losses, unsatisfactory market performance, reduced profits, or any outcome related to financial markets. This applies strictly and without exception to all subscribers.
CRITICAL: The moment you activate the algorithm — even for a single day or trade — the 7-day window is immediately and permanently voided.
ATM Algo will NEVER issue a refund on the basis of trading losses, reduced market performance, or dissatisfaction with financial outcomes. Subscription fees pay for access to platform technology — not guaranteed trading results.
Technical Failure Carve-Out: If a verified technical error on ATM Algo's servers directly caused erroneous trades while you had not activated the algorithm, such cases will be reviewed on a case-by-case basis at ATM Algo's sole discretion. This carve-out does not apply to market losses, broker-side issues, or connectivity problems.
Refunds will not be issued for any of the following, without exception:
No partial, pro-rated, or proportional refunds for unused subscription days. If you cancel at any point, no refund is issued for the remaining period.
| Scenario | Refund Status |
|---|---|
| Request within 7 days, algo never activated | ✓ Eligible (subject to verification) |
| Request within 7 days, algo was activated | ✗ Not Eligible |
| Request after 7 days | ✗ Not Eligible |
| Trading losses — any reason | ✗ Never — Absolute Rule |
| Strategy underperformance | ✗ Not Eligible |
| Market volatility / adverse conditions | ✗ Not Eligible |
| User misunderstanding of risk | ✗ Not Eligible |
| Broker execution delays | ✗ Not Eligible |
| Internet connectivity issues | ✗ Not Eligible |
| Platform downtime | ✗ Not Eligible |
| Duplicate payment in error | ✓ Full Refund Processed |
| Verified server error, algo not activated | ⚠ Case-by-Case Review |
We understand that payment disputes can arise. We request all users to contact us at contact@atmindicator.com before initiating a chargeback or dispute, as most genuine issues can be resolved promptly. ATM Algo will cooperate fully with payment gateway investigations and provide complete transaction documentation. Users retain their legal right to raise disputes with their payment provider; however, fraudulent or unjustified dispute claims may result in account suspension pending investigation.
You have 2 ways to raise a refund request. Both options are available only within the 7-day eligibility window and only if your algorithm has not been activated.